PMitel® Your Assistant™ is a “Unified Communications” dashboard that integrates presence and availability, secure Instant Messaging, audio conferencing and video and data collaboration with the call control of the Mitel 3300 ICP or SX-200 ICP.
The value of voice and data convergence goes beyond network cost justification. It is something that can make individuals more responsive, efficient and productive. Your Assistant clearly demonstrates the value of convergence where users will understand it and use it on a daily basis – at the desktop.
Unprecedented Control Over Personal Communication With Your Assistant, enterprise users will improve their communication management with easy-to-use features like drag-and-drop call handling, automatic call history and timers, multiple call-forward profiles, and complete integration with their existing contact-management tools.
Enterprise Productivity Benefits Your Assistant dramatically improves business communications processes by providing users with a single access point to all of their communications and collaboration requirements.
Your Assistant offers businesses the ability to improve workforce productivity by offering a simple, intuitive desktop user interface to call-handling features of the Mitel 3300 IP Communications Platform (ICP) and the Mitel SX-200 IP Communications Platform (ICP), as well as a series of IP phones.
Productivity-enhancing features include: PC-based call handling, caller line ID screen pop, visual conference call management, presence and availability, secure instant messaging, including integration to MSN messenger, call history and much more. Leading business applications are also integrated, offering the user choice and flexibility in how they manage their telephony and data communications.
Accelerating Desktop and Mobility Convergence Your Assistant is an easy-to-use desktop application enabling users to personalize, unify and manage voice, video and data communications in a way that suits each individual.
Your Assistant enables users to manage contact information, determine the presence and availability of colleagues, and set their own call-handling policies at the desktop.
The Your Assistant Softphone Option offers an embedded IP-based software telephone, providing enhanced mobility and flexibility for the workforce. This fully functional softphone provides full access to communications and collaboration from any location with a high-speed Internet connection – enabling those on the road or working from home to communicate and collaborate as if at the office. In addition to the normal Your Assistant features, the Softphone Option enables users to record a call at any stage during the call.
Bringing A Whole New Dimension to Your Organization Your Assistant delivers advanced features and functionality. This server-based solution includes a wide range of productivity-enhancing features, such as full presence and availability, time-synchronized PIM integration, licensing capability, file sharing, secure / audited chat, ACD interface*, 3300 ICP phone book integration, knowledge management, support for Multiline and Basic Multicall functionality*, remote connection via the Mitel Teleworker gateway and caller ID-based routing. As well, the optional Collaboration module allows users to quickly and easily access and control multiple collaboration media such as full audio, video and data quickly and easily.
Mitel Your Assistant and Your Assistant Softphone are redefining real-time communications and collaboration within the enterprise – giving users more personalized control over their business communications than ever before.
*These features are not available when using Your Assistant in conjunction with the SX-200 ICP.
Your Assistant Release 4.0 extends the benefits and value of Your Assistant into a Citrix environment increasing the number of opportunities for Your Assistant deployment into medium and large enterprises.
There are two Your Assistant product variants to choose from: Mitel Your Assistant Lite: Your Assistant Lite is a low cost reduced functionality alternative for customers that want the productivity enhancing benefits of Your Assistant but do not require all of the features or options offered by Your Assistant Premium. Your Assistant Lite includes call control, PIM integration, 3300 ICP directory integration plus much more. Your Assistant Lite is aimed at telephony users who need a simple but intuitive PC-based interface to enhance the functionality of their Mitel IP Phone.
Your Assistant Premium: Your Assistant Premium contains all of the features offered with Your Assistant Lite plus secure instant messaging, presence & availability, knowledge management, caller ID based routing and supports the Your Assistant Collaboration and ACD Options.
